Deploy Hardware Sentry KM

This section details the procedure to install and deploy Hardware Sentry KM on your PATROL Agents. It also explains how to upgrade from a previous version and provides a step-by-step procedure to uninstall the KM.

Installing Hardware Sentry KM

To be able to use Hardware Sentry KM, you will have to:

Prerequisites

  • Have access to BMC Helix Operations Management
  • Have Tenant Administrator user rights and credentials

(BMC Helix On-Prem) Import the latest version of Hardware Sentry KM

To import the latest version of Hardware Sentry KM, follow the procedure described in BMC Helix Operations Management (BHOM) OnPrem- How to import a KM into the repository.

If you need assistance, contact BMC Support.

Create a Deployable Package

The installation package to deploy on managed systems can be created directly from BMC Helix Operations Management:

  1. Log on to your BMC Helix Operations Management console.

  2. From the top menu, select Administration > Repository.

  3. Click the Deployable Packages tab.

  4. Click the Create button.

  5. Select the operating system and platform for which you want to create a package. The components available in the repository for the selected operating system and platform are displayed.

  6. Select the Hardware Sentry solution to be included in the package, specify its version, and click Next.

    Selecting the Operating System, Platform and Hardware Sentry KM

  7. Select the Hardware Connector Library sub-component to install along with Hardware Sentry KM and click Next.

    Selecting the Storage Intelligence Library Sub-component

  8. Specify the installation directory and click Next.

    Specifying the Installation Directory

  9. Confirm the BMC Product Startup Information and specify the Agent Port Number.

    Specifying the Installation Directory

  10. Provide the following information:

    • Name: Enter a unique name for the package.
    • (Optional) Description: Enter a description of the package.
    • Format: Select a file compression format for the package.

    Specifying the Installation Directory

  11. Click Save and Download.

  12. Click Close. The package is now listed in the Deployable Packages tab.

Deploy and Install the Package

Install the Monitoring Solution using the Silent Installer

Once you have created and downloaded the deployable packages for Hardware Sentry KM, a compressed folder is automatically created, ready to be deployed.

  1. Uncompress the Hardware Sentry KM compressed folder to the server on which you want to deploy the monitoring solution.
  2. Double-click the BMC Product folder and launch the RunSilentInstall.exe, or RunSilentInstall.sh, depending on the operating system selected for the deployable package.
  3. Provide the PATROL account credentials when prompted.

Install the Monitoring Solution using the action menu

  1. From your BMC Helix Operations Management console, click the Configuration menu and then click on Agents.

  2. Click the action menu inline and click Deploy and Install Packages.

    Deploy and Install Package

  3. In the Deploy and Install Packages list, select the package you want to deploy and install.

    Deploy and Install Package

Uninstalling Hardware Sentry KM

To uninstall Hardware Sentry KM:

  1. Log on to the BMC Helix Operations Management.

  2. From the top menu, select Configuration > Agents.

  3. From the PATROL Agent action menu, click Uninstall Monitoring Solutions.

    Uninstalling Hardware Sentry KM

  4. Select the Hardware Sentry KM package you want to uninstall. Select the Hardware Connector Library sub-component to uninstall it along with Hardware Sentry KM (optional).

    Uninstalling Hardware Sentry KM

  5. Click Uninstall. The PATROL Agent restarts. You can view the uninstall status in the Deploy Status column.

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